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Mortgage Passport Customer Reviews

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Mortgage Passport customer ratings and reviews

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NMLS: 449401

4.9

Rating: 4.89 stars out of 5

18 ratings

This lender has 6 recent reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 4.9 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 4.9 stars out of 5
5 stars
4 stars
3 stars
2 stars
1 star
89%
11%
0%
0%
0%

100% of customers would recommend this lender.

6 of 6 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Rating: 5 stars out of 5

Excellent service and quick to respond to questions or requests..

Very happy with service, rates, and low fees. Process was smooth, efficient & timely. Great people to work with!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Mike
LaPorte, IN (Sept. 1, 2023)

Rating: 5 stars out of 5

Simple Process - No hidden fees

The whole process was simple and straightforward. A+ Communication

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Mitch K.
Bergen County, NJ (Sept. 1, 2023)

Rating: 4 stars out of 5

I got my loan

I had a complicated situation as I am retired and have rental income. The system for providing information was great; clear and easy to understand. Nick was very knowledgeable and helpful throughout the process. The only reason I didn't give 5 stars was there was a couple of delays before closing could proceed and I had a deadline that came into play. In the end everything worked out fine. One concern I have is that I am receiving mail about insurance referencing the loan. This started the day after my loan closed. I don't appreciate being put on a mailing list.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Tom
VA (Aug. 25, 2023)

Rating: 5 stars out of 5

Uncomplaining handholders through the whole process

It's rare to get such personal assistance from mortgage companies, let alone those major money centers. With Mortgage Passport, it was the exact opposite. Both our contacts there walked us through the process, were honest and upfront from day one, and answered numerous questions we had not only until closing, but after as well. We're thrilled to be part of the Mortgage Passport family.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

jbschenke
Atlanta (July 31, 2023)

Rating: 5 stars out of 5

Awesome rate. Virtually no fees.

Great crew at Mortgage passport. Made it so easy to refinance. Bare bones fees, and quick path to closure. Will absolutely use them again should rates go down again.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

David S.
Santa Rosa (July 13, 2023)

Rating: 5 stars out of 5

Good Rates; Excellent Service

The agents I worked with were all knowledgeable, responsive, friendly, and incredibly helpful. The process was seamless.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Shelley
Colorado (July 6, 2023)