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First Internet Bank Customer Reviews

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First Internet Bank customer ratings and reviews

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NMLS: 424182

4.9

Rating: 4.91 stars out of 5

418 ratings

This lender has 1 recent reviews.

Knowledge
Rating: 4.9 stars out of 5
Level of service
Rating: 4.9 stars out of 5
Professionalism
Rating: 4.9 stars out of 5
Responsiveness
Rating: 4.9 stars out of 5
5 stars
4 stars
3 stars
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1 star
94%
3%
1%
0%
1%

99% of customers would recommend this lender.

1 of 1 reviews

The consumer reviews posted on Bankrate.com ("Bankrate") are individual, subjective opinions of reviewers, and not of Bankrate. Bankrate does not endorse any of the opinions expressed by reviewers or any responses to reviews.

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Rating: 1 stars out of 5

FIB Doesn't know what a trust is.

First Internet Bank paid a nice rate of interest on CD's. I opened two accounts, I am the trustee for the two accounts. They created a personal tax liability for me when they opened both accounts in my name and using my social security number. At the account opening, I gave them the information for both trusts, including the tax ID ##'s. They ignored it at opening, and twice more when I tried to correct the situation. They even told me it was my fault. I have now withdrawn the monies at maturity.

Knowledge
Rating: 2 stars out of 5
Level of service
Rating: 1 stars out of 5
Professionalism
Rating: 1 stars out of 5
Responsiveness
Rating: 2 stars out of 5

Rates and terms of loan honored?

No

Closed mortgage with this lender?

No

Closed on time?

N/A

Would you recommend this lender?

No

Michael
Tulsa (Nov. 6, 2023)