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Online Central Customer Reviews

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Online Central customer ratings and reviews

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NMLS: 407985

5.0

Rating: 4.99 stars out of 5

339 ratings

This lender has 42 recent reviews.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5
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100% of customers would recommend this lender.

10 of 42 reviews

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Rating: 5 stars out of 5

Great experience

I recently worked with Heath to refinance my mortgage and I am thoroughly impressed. From the start, Heath's professionalism and expertise put me at ease. He understood my financial goals and guided me through the process with clarity and patience. Heath's deep knowledge of the mortgage industry was evident. He answered all my questions and provided valuable insights, instilling confidence in my decisions. Throughout, Heath was incredibly responsive, keeping me informed every step of the way. Thanks to his support, I secured a mortgage tailored to my needs. I highly recommend Heath to anyone in need of mortgage services. His professionalism and dedication truly set him apart.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Archil
W (April 15, 2024)

Rating: 5 stars out of 5

Low Rate and Great Service

As a first time VA buyer, Central Bank really assisted us. The rate was the lowest we could find and Heath did such a great job explaining everything to us and generally being available. Five stars, recommend highly if you want a great rate and customer service.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Daniel N.
Houston, TX (March 24, 2024)

Rating: 5 stars out of 5

Amazing lending experience with Heath

I want to express my heartfelt gratitude to Heath and Rebecca of Central Trust Bank for their invaluable assistance in helping me secure a home loan for my recent house purchase. Their professionalism, expertise, and personalized attention made the entire process a breeze. Heath is an amazing lender to work with! I highly recommend Heath and Rebecca of Central Trust Bank to anyone in need of reliable and trustworthy lending services.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Keshab P.
Columbus, Georgia (March 16, 2024)

Rating: 5 stars out of 5

Mortgage Financing

Heath and Rebecca were very prompt and transparent throughout my financing process. They helped a lot by providing me adequate and insightful information that made the process less complicated.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Okechukwu E.
US (Feb. 24, 2024)

Rating: 5 stars out of 5

Great Customer Service

Heath was great to work with. He always responded to our calls,texts, and emails. He was professional and easy to communicate with. The system Cemtral has is user friendly.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Erica C.
Hollister, MO (Feb. 24, 2024)

Rating: 5 stars out of 5

Transparent and prompt

Heath and Rebecca were transparent and prompt throughout our refinancing process. They were helpful and made the whole thing a breeze!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Jitendra .
Prosper, TX (Feb. 22, 2024)

Rating: 5 stars out of 5

Fantastic experience with Heath Snider and Online Central

Heath and his assistant Rebecca helped us with our home purchase in Feb 2024 - he was extremely helpful and always got back to me within a couple of hours when I had questions. His team made the loan process easy to navigate, and completed all the steps in the process early or on time. He was able to offer the lowest rate among 6 lenders I had initial conversations with and was never pushy. I would highly recommend Heath to anyone looking for a mortgage loan.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Jacob
Washington, DC (Feb. 13, 2024)

Rating: 5 stars out of 5

Perfect

I have zero complaints about Amanda and Ian. It was my first time buying a home and they answered any questions I had quickly. They did all of the mortgage work quickly and really made it easy for me. I also got a better rate than I could find with local lenders.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Ben
Albuquerque (Jan. 27, 2024)

Rating: 5 stars out of 5

Amazing experience with Central Trust Bank for my Mortgage Loan

Central Trust Bank provided caring, professional, and competent service for my first home loan. My situation was unique as an internal travel nurse with a sudden and unexpected relocation due to my mother's health challenges. I was unable to acquire financing because of the situation. Central Trust Bank worked with me throughout the process. They communicated with me when issues arose and provided me with options and solutions. No issue was ever without options. I felt valued and am grateful to know that there are still financial institutions that value customers and not just money. Drew States and Ian McEnery made my dream home a reality.

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Marsha Y.
Broandon, MS (Nov. 6, 2023)

Rating: 5 stars out of 5

Great experience

Quick, easy mortgage process with friendly, knowledgeable people. Definitely would recommend!

Knowledge
Rating: 5 stars out of 5
Level of service
Rating: 5 stars out of 5
Professionalism
Rating: 5 stars out of 5
Responsiveness
Rating: 5 stars out of 5

Rates and terms of loan honored?

Yes

Closed mortgage with this lender?

Yes

Closed on time?

Yes

Would you recommend this lender?

Yes

Marc
Maine (Oct. 5, 2023)